Frequently asked questions
Where is it better to book a room at the best price?Answer:
On our official website we guarantee the lowest cost.
Why can a room of the same category cost differently on different days?Answer:
The hotel uses dynamic pricing. This means that depending on the load of the hotel and the level of demand, seasonality, the cost may vary. You can see the current cost of rooms and services on the hotel's website or check by phone +7 862 303 37 42
What discounts are available at your hotel and how to use them?
Can the hotel cancel my booking?Answer:
In case of non-guaranteed booking (without advance payment), the receptionist on duty contacts all guests one day before arrival by the phone number specified at the time of booking to confirm their arrival. According to the rules, if the administrator could not reach the guest, the non-guaranteed reservation can be canceled in case of high load.
How can I cancel my booking?
What time is the check-in and check-out of the hotel? Is early check-in or late check-out possible?Answer:
Estimated check-in time is 14:00, check-out time is 12:00. Early check-in and late check-out are paid services and are confirmed only if there are available rooms. To find out about the possibility of early check-in and late check-out, you can contact the administrator by phone +7 862 303 37 42. We also have a free luggage storage, which you can use if necessary.
What documents are needed for settlement? Is it possible to check in with a driver's license? Do I need documents for the second guest?Answer:
Check-in at the hotel is carried out only if all guests present an original identity document - a passport of a citizen of the Russian Federation, a birth certificate for children under 14 years old, a foreign passport for foreign guests. It is not possible to check in with a driver's license.
What accounting documents do you provide?Answer:
If you paid through intermediaries, that is, a travel agency or a booking website – all documents are provided by an intermediary.
If you paid at the hotel, the administrator will give you fiscal and information checks, if necessary, we can prepare a certificate of accommodation for you on the official letterhead of the hotel. We ask you to warn us in advance about the need for this certificate.
If you paid on the hotel's website, an electronic receipt is sent to your email, if necessary, we can prepare a certificate of accommodation for you on the official letterhead of the hotel.
If your accommodation was paid for by a company (a legal entity directly to the hotel) – we will send all closing documents by e-mail, you can pick up the originals from the administrator if you have a power of attorney. Otherwise, the originals are sent to the postal address of the organization.
Can I invite guests to my room?Answer:
If you invite a guest to your room, then he must register at the hotel counter. After registration, the guest can stay in your room for free until 23:00, further stay of guests is possible only with an additional payment for accommodation.
Is it possible to stay with pets?Answer:
Unfortunately, pets are strictly prohibited.
Can I smoke in the rooms?Answer:
Smoking in the rooms and throughout the hotel is prohibited by Decree No. 15-FZ of 02/23/2013. In case of detection of signs of smoking, a payment is provided for processing the room from the smell of smoke in the amount of 1,500 rubles.
You can smoke in specially designated areas.
Are there towels in the rooms? How often do they change?Answer:
Each room is equipped with a set of 3 towels for 1 guest. Bed linen is changed 1 time in 3 days, towels are changed daily. At the request of the guest, we can do additional cleaning with a change of linen on any day, you can check the actual cost of the service with the receptionist on duty.
What else besides towels is available from hygiene supplies?Answer:
Each room has dispensers with hand soap and shampoo gel in the shower cabin in the bathroom.
For an additional fee, you can purchase a hygienic dental kit, rent a bathrobe. Contact the administrator at the reception.
Where is the nearest bus stop?Answer:
The nearest bus stop is 550 meters away - Komsomolskaya Park
How to get to the Zvezda Hotel from the main railway station, the main bus station or from the airport?Answer:
From the Main railway station and the Main bus station of Rostov-on-Don to the stop "Komsomolskaya Square", every 20 minutes there is a minibus No. 21, then on foot 550 m – 6 min.
From Platov Airport by bus No. 700 to the Main railway station or the main bus station stop - 1 hour 20 min. After reaching the final stop, transfer to minibus No. 21, stop next to the bus station and get to the Komsomolsky Park stop. Walk 550 m to the Zvezda Hotel - 6 min.
How far from the center are you?Answer:
We are located next to Komsomolsky Park, this is a quiet area of the city. The famous Rostov embankment is 3 km away, with many cafes and restaurants where guests can taste Cossack dishes, take a boat ride during navigation. It will be interesting for families to visit the Rostov Zoo 2.7 km away.
Do you have a transfer service? How much does it cost?Answer:
Unfortunately, we do not provide transfer services. You can always use a taxi service or get there by public transport. The receptionist on duty will tell you how it is more convenient to get to our hotel from any part of the city.
Is there Wi-Fi in the hotel?Answer:
Yes, it is possible to connect to the Slavhotels-WiFi network for free in all rooms and throughout the hotel. Additional registration is required in your browser by phone number via SMS or call code*.
*in accordance with Federal Law No. 126 "On Communications" of July 07, 2003
Do you have parking?Answer:
On the territory there is an unguarded parking under a barrier behind the hotel building for 18 seats. Advance booking is not possible.
You can always park your car next to the hotel, in free spaces. The hotel is not responsible for the safety of cars.
Do you have drinking water in your rooms? Is it possible to drink tap water?Answer:
There is a purifier with cold and hot water on each floor. Tea cups in each room. We strongly do not recommend drinking tap water.
Is there a luggage storage?Answer:
Yes, if necessary, you can leave things in the free luggage room, for this, please contact the hotel administrator on duty.
Are there slippers and bathrobes, bathroom accessories in the rooms?Answer:
All rooms of the "Family" category are equipped with a tea station, the rooms have bathrobes and slippers, there are also laid-out cosmetics: shampoo, soap.
These services are not provided in the Standard, Comfort and Standard Quadruple rooms.
A bathrobe can be rented for the entire stay at the reception desk of the hotel.
Is there air conditioning in the room?Answer:
Each room in the hotel is equipped with an individual, adjustable air conditioning system.
Do you have a cafe? Is it possible to eat there?Answer:
Yes, there is an Assembly restaurant on the ground floor of the hotel, where a buffet breakfast is served for guests every morning from 07:00 to 10:30.
Is food included in the accommodation?Answer:
When booking, several fare options will be available to you – with or without meals, you can always choose the one you need.
What is included in the breakfast?Answer:
Breakfast is served buffet style from 07:00-10:30. Every guest can come and eat, even if you have booked a room without breakfast, but in the morning contact the administrator and she will tell you the assortment changes every 2 days. As a rule, there are several types of porridge, dairy and fermented milk products, cottage cheese, cheese slicing, meat slicing, salads from seasonal vegetables to choose from, seasonal fruits, hot dishes: side dishes, cutlets, sausages, pastries, cold and hot drinks. Natural coffee for breakfast for an additional fee.